Sales and Return Policies:

* All sales are final. Returns of non-defective product within the first 30 days from date of purchase are subject to a 15% Return Fee.

* Sales Tax will be charged on all orders delivered to an address in California (CA).

* Customer must inspect all goods upon receipt and notify Nature Creation within 7 business days if any products are missing or damaged.

* Shipping fees and/or Return shipping costs are not refundable and are the sole responsibility of the customer.

* Our warranty is valid for one year from date of purchase, which will cover any defects due to manufacture craftsmanship. Only defective manufactured products will be accepted for returns for replacement only within the warranty periods.

* To return a product you must obtain a Return Merchandise Authorization (RMA) number by calling 1-888-250-2010 and speak to our Customer Service. Nature Creation will not accept returns without prior authorization.

* RMA numbers are valid for 30 days. RMA numbers will not be extended and will be closed upon expiration. You must contact Customer Service again to obtain another RMA number.

* Once the RMA has been issued you will receive an email explaining what to expect during the return process. If the return is a multiple box shipment the RMA number must be marked on all packages returned. All packages returned must have the RMA number displayed in large bold letters on the outside of the box.

* Unauthorized or Unmarked returns will not be honored and may be refused upon receipt and/or shipped back at the customer's expense.

* Shipments that are refused without authorization, or that are returned due to an invalid address, are subject to additional shipping fees.

* All product(s) must be return as originally received to include original packaging, documentation, and all bundled labels. Returns must be packaged appropriately as to minimize any unnecessary damage during transit. Product(s) damaged during shipment will invalidate both the warranty and RMA and will be returned to the customer at the customer's expense.

* All Warranty Exchange replacements are subject to product availability. If an exact replacement is not available upon testing, we will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value within 7 to 10 business days If none of these options are available we will credit the customer's account based upon current market value of the received product(s).

* Body Pain Solution will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells including products with a net total cost of $0.00.

* Body Pain Solution reserves the right to refuse service to anyone.

* Return Policies subject to change without prior notice. Customer should review these policies prior to making purchase.

* Body Pain Solution strives to be as accurate as possible in our content and pricing. In the event a product is listed with an error in pricing or incorrect content, we shall have the right to refuse or cancel any order whether or not the order has been confirmed and credit card charged. In the event that a credit card has already been charged and an order subsequently canceled, Body Pain Solution will issue a refund to the credit card account in the amount of the charge.